Vacation Rental Properties – Part 2
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You must absolutely have an information kit which you can give both current and prospective clients because it is quite difficult trying to remember everything you said to different people. Handing out an official information kit especially to clients will make you look like a professional in this business. Be sure to include in your kit all the relevant information such as:
- booking instructions – how to go about it and who to talk to
- accurate directions and a map to the property
- concise write up of your booking conditions like the amount of deposit, balance payments, refunds/cancellation policy and others
- recommended sight seeing spots and instructions how to get there
- laundry and cleaning policy
- arrival and departure procedure
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Because you prepared and gathered answers to most frequently asked questions by guests, you are in a position to respond to all iquiries in an organized manner.
- Be a troubleshooter. Come up with resolutions to the most common concerns of your clients.
- When prospective customers get in touch with you about your rentals, it means they are interested to make a confirmed booking. Chances are, your potential customer is shopping around for the best rental deals.The vacation rentals business is highly competitive on the internet so, make it a point to reply to all inquiries within the next 24 hours or you run the risk of losing clients.